⛑️Troubleshooting

Common Issues and Solutions

General Troubleshooting

1. Unable to Join a Room:

   • Check Link or QR Code: Ensure the link or QR code is correct and has not expired.

   • Browser Compatibility: Verify that you are using a supported browser (Chrome, Firefox, Safari, or Brave).

   • Clear Cache: Clear your browser cache and try joining again.

2. Connection Issues:

   • Internet Connection: Ensure all device have internet connections.

   • Firewall/Antivirus: Check if your firewall or antivirus software is blocking Convene. Temporarily disable them and try again.

3. Audio/Video Problems:

   • Permissions: Ensure your browser has permission to access your microphone and camera.

   • Device Settings: Check your device settings to ensure the microphone and camera are properly configured.

Private Room Specific

1. Participant Cannot Access Room:

   • Invite Link: Confirm the participant is using the correct invite link.

   • Room Settings: Verify the room settings to ensure the participant has the necessary permissions to join.

2. Encryption Issues:

   • Encryption Keys: Make sure encryption keys are properly exchanged and stored.

   • Browser Updates: Ensure both parties are using the latest browser version to support end-to-end encryption.

Public Room Specific

1. Moderation Issues:

   • Moderator Privileges: Verify you have the necessary privileges to moderate the room.

   • Manage Participants: Use room settings to control participant permissions.

2. Content Sharing Problems:

   • File Size Limits: Ensure the files you are trying to share do not exceed any size limits imposed by Convene. (File Size Limit eg; 10MB)

   • Supported Formats: Check that the file formats are supported by the platform.

General Tips

1. Update Convene:

   • Make sure you are using the correct version of Convene to avoid any errors.

2. Restart Browser/Device:

   • Sometimes, simply restarting your browser or device can resolve temporary issues.

Contact Support:

If issues persist, contact Convene support via email for assistance.

By following these troubleshooting steps, you can resolve common issues encountered while using Convene for both private and public rooms​ (Convene - Chat for everyone)​​