⛑️དཀའ་ངལ་སེལ་ཐབས།
སྤྱིར་བཏང་གི་དཀའ་ངལ་དང་སེལ་ཐབས།
General Troubleshooting
Unable to Join a Room:
Check Link or QR Code: Ensure the link or QR code is correct and has not expired.
Browser Compatibility: Verify that you are using a supported browser (Chrome, Firefox, Safari, or Brave).
Clear Cache: Clear your browser cache and try joining again.
Connection Issues:
Internet Connection: Ensure all device have internet connections.
Firewall/Antivirus: Check if your firewall or antivirus software is blocking Convene. Temporarily disable them and try again.
Audio/Video Problems:
Permissions: Ensure your browser has permission to access your microphone and camera.
Device Settings: Check your device settings to ensure the microphone and camera are properly configured.
Private Room Specific
Participant Cannot Access Room:
Invite Link: Confirm the participant is using the correct invite link.
Room Settings: Verify the room settings to ensure the participant has the necessary permissions to join.
Encryption Issues:
Encryption Keys: Make sure encryption keys are properly exchanged and stored.
Browser Updates: Ensure both parties are using the latest browser version to support end-to-end encryption.
Public Room Specific
Moderation Issues:
Moderator Privileges: Verify you have the necessary privileges to moderate the room.
Manage Participants: Use room settings to control participant permissions.
Content Sharing Problems:
File Size Limits: Ensure the files you are trying to share do not exceed any size limits imposed by Convene. (File Size Limit eg; 10MB)
Supported Formats: Check that the file formats are supported by the platform.
General Tips
Update Convene:
Make sure you are using the correct version of Convene to avoid any errors.
Restart Browser/Device:
Sometimes, simply restarting your browser or device can resolve temporary issues.
Contact Support:
If issues persist, contact Convene support via email for assistance.
By following these troubleshooting steps, you can resolve common issues encountered while using Convene for both private and public rooms (Convene - Chat for everyone)
Last updated